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Smart Users Unified Thread

  • guys meron bang no bill shock guarantee ang smart kagaya ng glibe sa pocket wifi plans nila?salamat
  • pagkakaalam ko last time i inquired, yung gadget plan ni smart is fixed. meaning once you reach your monthly alolotment. wala ka nang connection. olats :p
  • anyone of you guys having issues using data, nawala yung data connection ko since 3:30pm kanina, hanggang ngayon ganun parin message yung IVR sa *888
  • trilobugz naka iphone plan ako ng 999 eh.. naawa naman ako sa customer service na kausap ko.. ayaw ko sigawan.. kasi di naman sila ang mali.. ung system.. kaya pag may naencounter pa ko baka pa cut ko un.. kakakuha ko palang nun nun march.. ok lang ung reversal e kaso ung pagtawag sa hotline with the same issue e time consuming.. pwde ba un na un ung reason para iterminate ung line? hehe
  • ryanzki26 on May 22, 2016 01:02 PM
    trilobugz naka iphone plan ako ng 999 eh.. naawa naman ako sa customer service na kausap ko.. ayaw ko sigawan.. kasi di naman sila ang mali.. ung system.. kaya pag may naencounter pa ko baka pa cut ko un.. kakakuha ko palang nun nun march.. ok lang ung reversal e kaso ung pagtawag sa hotline with the same issue e time consuming.. pwde ba un na un ung reason para iterminate ung line? hehe
    Under contract ka pa kaya lugi ka rin kung ipapa-terminate mo. Pero try mo parin baka lumusot include mo DTI and NTC sa complain mo.
  • @trilobugz

    Ako kaya di na ako nag-su-subscribe ng internet/data promo ng Smart.


    Sir, ano gamit mo na pang Internet kung di ka nag subscribe sa data promo? Regular charging lang ba gamit mo? May anti bill shock ba ang smart? TIA po sa sagot.

    -- edited by heavyequipment on May 23 2016, 01:40 PM
  • currently may inaayos daw ang smart nationwide kaya walang mobile internet.. di ko nagamit ung surfmax ko buti ibabalik ung load
  • @potek buti sayo ibabalik

    saming postpaid, nganga lang
  • ^nawala for almost half hour yung internet ko pero nung tiniweet ko si Smartcares gamit ko sun internet ko, pagkareceive ko ng reply ng Smartcares bumalik din agad yung internet ko.
  • Wala padin akong internet for 4 hours na atm. Postpaid. Sampaloc area.
  • Sooobrang bagal ng net kagabi hanggang madaling araw kanina. Ano ba nangyayari sa kanila? Upgrading na naman?
  • pano ba to discount?
    line only?

    External Image

    http://i64.tinypic.com/feqf5g.png

    -- edited by janrytigas31 on May 26 2016, 08:40 AM
  • mga sir question.

    di ko na nababayaran isang account ko for 4 months na and disconnected na sya and last billing na dumating is February 2016.

    yung bang months na disconnected sya counted sa 24months contract ng line?

    Example remaining months prior to disconnection: 6 months; disconnected for 4 months (3 months with billing and 1 month no billing);
    Remaining months for contract: 2 months (?)

    tama po ba yan mga master? plano ko sana kasi isettle na.

    TIA!
  • @janrytigas31

    for recontracting lang yan.
    If ayaw mo ng phone, rebates ang offer nila
  • @patrickmj23

    Oo, counted yun at kailangan mo yung bayaran.
  • ryeotc

    thank you
    kala ko rebate + phone lol
  • @kuyanyan

    thanks boss.
  • @janrytigas31

    sana nga ganun kaso ayaw... mother ko kc number nya since 1996 pa never change kaya dapat may option na mga old users kaso ayaw
  • Question:

    Naka surfplus 999 ako with 5gb data. Magkano max na mabibill/charge s'ken pag nagexceed ako sa 5gb limit under the ABS (anti-bill shock), on top of 999php?
  • ^ I think 5php per 15 mins.. ganun ang pag charge ng smart pag nagexceed ka sa limit
  • @reiko14

    Pero yung max na machacharge Sir under ABS, magkano kaya?

    Nakalagay kasi sa website 1200... on top of the 999 kaya yun? bale 2199?


  • sana nga ganun kaso ayaw... mother ko kc number nya since 1996 pa never change kaya dapat may option na mga old users kaso ayaw


    haha legend subscriber
    dapat diyan,, dami na incentive..for 20 years..just w0w

    -- edited by janrytigas31 on May 26 2016, 06:57 PM
  • @janrytigas31

    Gang wow lang sir
    walang incentive kainis.. ndi lang nag rereklamo si mama ndi naman impt gadgets kasi sa kanya
    kung ako lang me ari ng # bombahan ko ng galit yan e hahahaha
  • @ryeotc

    ok ill switch to globe next year :D
    kahit pala ugatan ka sa smart line only discount lng kaya i offer lol
  • @janrytigas31 - it's the same with Globe actually. I just cancelled my 5-year old account with them at nag move sa Smart. Na-offer lang nila sakin for retention is mag recontract with a device or bill rebates. Hehe.
  • Hello, Im about to get my phone in SMART, I applied a postpaid plan and luckily it was approved. now I will have SurfPlus Plan 1999 with smart then, gusto ko lang itanong kung may ANTIBILL SHOCK sila like yung globe?

    kasi sa Globe 1799 yung plan ko then nag e-exceed ako sa at hanggang 2299 lang bill ko, how about sa smart

    I tried searcing on their FAQs but wala akong makita sana, somebody could help me about this.

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