Smart Users Unified Thread

• Jysntan on May 27, 2018 04:56 PM

  Hi. Question po. I received a letter from a law firm about my unpaid bill. Around 36k siya including the 29.5k termination fee. Hindi ko siya binayaran kase may dispute ako for 3 months na never nilang niresolved. I even asked for manager and sup call before to discuss kaso wala raw avail. So nabwisit ako. Nag red flag din ako sa kanila before if they are willing to lose a sub that pays 1.2k monthly for a few hundreds dispute at wala silang ginawa. Should I be worred about this letter? Also, if I am willing to settle, can I just pay the outstanding balance of 5k without the pre term fee? Thanks.

• RealMckoy on May 28, 2018 08:43 AM

  Jysntan Send Message View User Items on May 27, 2018 04:56 PM
  
  Hi. Question po. I received a letter from a law firm about my unpaid bill. Around 36k siya including the 29.5k termination fee. Hindi ko siya binayaran kase may dispute ako for 3 months na never nilang niresolved. I even asked for manager and sup call before to discuss kaso wala raw avail. So nabwisit ako. Nag red flag din ako sa kanila before if they are willing to lose a sub that pays 1.2k monthly for a few hundreds dispute at wala silang ginawa. Should I be worred about this letter? Also, if I am willing to settle, can I just pay the outstanding balance of 5k without the pre term fee? Thanks.

  
  Mapapasama ang pangalan mo sa listahan ng delinquent customers. Pwede kang mablacklist sa cmap members.

• johnmizer on May 29, 2018 07:51 AM

  Ako. Noong panahon ng dial up internet, naka receive din ako ng ganyan. Pinababayad yung hacked account ko kahit na report ko naman.

• mario3rd on May 29, 2018 08:48 AM

  hi
  
  new smart user po... tanong ko lang meron po akong J7 Prime, tanong ko lang po if locked sa smart both sim?
  
  TIA

• aurelius on May 29, 2018 08:56 AM

  ^Ok daw yan J7 Prime..Meron ako spare TM tsaka Globe prepaid sim, kung magawan mo ng paraan makahiram nyan, isalpak mo dyan sa unit mo then let us know. TIA din!

• sem_rs on May 29, 2018 03:33 PM

  plan 1499 ba yung huawei p20?

• flocing on June 29, 2018 05:48 PM

  pwede poba gamitin ang aoc20 sa alcatel pocket wifi?

• akosiamielm on July 03, 2018 07:12 PM

  Hi po. Question lang po. I cannot use my Smart sim for data. Nakailang restart na din ako ng phone pero wala pa din. Thanks

• akosiamielm on July 03, 2018 07:12 PM

  Double post
  
  -- edited by akosiamielm on Jul 03 2018, 07:13 PM

• jam23 on July 04, 2018 10:52 AM

  ^ Are you using a dual SIM phone? Baka restricted to one SIM slot lang ang data

• dejakenth on July 06, 2018 11:42 AM

  @akosiamielm,
  
  Try to call Smart and check if Data is enabled on your sim. Also if your SIM is old you may need to have it replaced. Check with Smart business center as you might get the replacement for free, worst case you need to pay a fee.

• akosiamielm on July 06, 2018 10:27 PM

  Thanks for your helps guys. I contacted Smart's FB page and I submitted a complaint letter and an ID to restore and reinstate my access to mobile data.
  
  Here's a quick run through on what happened:
  -I am subscribed to Allout99
  -Livestreamed in FB since Allout99's promo is unli FB (thinking that it is really free FB on whatever you do as long as it's FB so I watched livestream)
  -Then the next day, I cannot access mobile data anymore.
  
  So what I did is to contact Smart's fb page and here is what theire reply
  
  

  We'll help you fix this, Amiel. As checked, our system has detected your number to have irregular usage on your phone which may be an offense to Smart’s policies or terms and conditions. We are sorry but we cannot restore the data service of your number. We suggest that you send us the following requirements to validate, check, and document your concern:
  
  • Written complaint letter (indicating the purpose of with the SIM, if it is for personal or business use) your signature and alternate contact number saved in PDF or MS Word format.
  • A photocopy of your valid government ID with picture and signature.
  
  Kindly include Service Request number: 103******* as your reference in your letter. Also, provide us with the following details for proper coordination and checking:
  
  • Date and time of last successful connection:
  • Device model and unit:
  • Promo availed:
  • The last website accessed:
  • Alternate contact number:
  • Preferred time of call out:
  
  Our investigation officer will notify you as soon as they receive your documents. We'll be waiting for it.

  
  
  Until now, I still cannot access mobile data. I'll post update if my access is restored.

• johnmizer on July 07, 2018 05:17 AM

  Kapag may plan ka, tapos tapos na yung 2 years, ano na option mo?

• oreo22 on July 07, 2018 05:50 AM

  Pwede ka kumuha ulit ng plan (Retention plans na io-offer nila) or you can tick with your old plan

• nino24 on July 07, 2018 09:59 AM

  Quick query lang, pwede kaya ma approve ang isang call center na 1year pa lang pero regular na? Daan na ko ng mall mamaya para magpasa ng requirements. Balak ko sana iphone x, pwede kaya kahit nsa 30k gross pay?

• ryeotc on July 07, 2018 10:13 AM

  As long as may credit card ka mas mabilis yan
  
  but if thru docs as CC Agent as far as I remember dapat more than 2years ata before they allow.
  correct me if Im wrong dati kasi nag apply ako hindi rin ako pinagbigyan

• oweneighty on July 07, 2018 07:55 PM

  ^Ayaw nila sa call center agent unless may CC ka

• johnmizer on July 09, 2018 02:53 AM

  Naka S9 kasi ako now, kapag ba na gretention plan ako, mas makamura ba ako para sa S11? Or mas mura kapag bumili na lang ng S11 while retaining S9?

• RealMckoy on July 09, 2018 07:14 AM

  johnmizer on July 09, 2018 02:53 AM
  Naka S9 kasi ako now, kapag ba na gretention plan ako, mas makamura ba ako para sa S11? Or mas mura kapag bumili na lang ng S11 while retaining S9?

  
  Kung wala kang balak ipaterminate ang plan mo, mas OK ang retention.

• oweneighty on July 09, 2018 05:41 PM

  Anong pinakasulit na may data na sim-only plan ng Smart? Medyo wala na kasing silbi ang call and text lang ngayon.

• wamps on July 09, 2018 06:36 PM

  
  
  
  pwede sim only
  
  -- edited by wamps on Jul 09 2018, 06:37 PM

• jam23 on July 10, 2018 01:31 PM

  Anyone else having problems getting their updated account balance using the My Smart app?
  Mine has not been updating for days now
  
  
  ok na, uninstall and reinstall
  
  -- edited by jam23 on Jul 10 2018, 02:46 PM

• rogtigas05 on August 01, 2018 04:54 AM

  Guys,
  
  Ask lang kung sulit ba yung promo ng pinagbilihan ko ng fone. naka tie in sila sa Smart at may promo sila na Plan 250 worth of 500 Load. bale ikaw pa mag reregister ng load. so ang suggestion nila is Giga 99(2gb Data and Unli Text to all Network 1gb Youtube Daily for 7 Days). so sa 500, 5 na Giga 99 ang magagamit ko. 10Gb Data Unli Text to all network at Free 1gb YouTube Daily. bale mag reregister lang ako every week na maexpire yung Giga99.
  
  Sulit kaya eto? salamat sa sasagot

• jam23 on August 01, 2018 07:45 AM

  ^ Kung heavy user ka ng data pwede na